FAQ

Can I send a medical alert at any time?
Yes. Simply press a button on the watch three times in quick succession. The watch will immediately  send an alert. Otherwise, you can send an alert from t...
Tue, 11 Jun, 2019 at 9:04 PM
What happens if I find myself outside internet reception area?
If we find we can’t reach your watch for the internet, we will let your responders know, your friends and facilitators know about this condition. Otherwise...
Tue, 11 Jun, 2019 at 9:04 PM
Can I have multiple alarms on the watch?
Yes, you can have up to 10 alarms a day
Tue, 11 Jun, 2019 at 9:05 PM
I’m going traveling. Will the watch reset itself to a different time zone?
Yes, it’ll automatically adjust the time zone.
Tue, 11 Jun, 2019 at 9:06 PM
How long have I got to swipe the watch and say I’m okay after the alarm goes off?
You’ve got up to 40 minutes and you can set that time on your control panel on the alarms page, that response time.
Tue, 11 Jun, 2019 at 9:06 PM
Is the watch the same as the fall detector?
No. Falls may not always be detected by a fall detector. And there might be other incidents which involve a medical tragedy which are not a fall. For examp...
Tue, 11 Jun, 2019 at 9:07 PM
What is the control panel?
The control panel is an online control panel which allows you to add your medical information, conditions, and allergies, and so on, to be available in the...
Tue, 11 Jun, 2019 at 9:08 PM
What is the difference between friends and facilitators?
Facilitators have complete access into anything in the control panel and therefore manage your system for you. For example, change alarm times or add infor...
Tue, 11 Jun, 2019 at 9:08 PM
Can I have multiple friends and facilitators?
Yes, you can have up to 10.
Tue, 11 Jun, 2019 at 9:08 PM
What happens if I’m a friend or a facilitator and I’m not available or going on vacation for any reason?
Will I be disturbed in the middle of the night? Your control panel settings allow you to assign times when you’re not to be disturbed or when you’re not av...
Tue, 11 Jun, 2019 at 9:08 PM